1.Bene Hike routine
1.1 Can I find physical Bene Hike stores?
Bene Hike has a physical company and warehouse in CA, USA
1.2 Where can you send Bene Hike?
We can ship to almost anywhere in the world. But some of the countries/districts can only be shipped by registered airmail.
1.3 In what currency are the articles quoted?
All items are priced in US dollars

2. Products
Couple items -
2.1 Is the pair item sold as a set?
Yes, our couple item is sold as a set.

3. Payment
3.1 What payment methods can I use?
Paypal/debit card/credit card, etc.
3.2 How can I use my coupons?
For each order, you can only apply one available coupon. Please apply it at the time of purchase.

4. About orders
4.1 How can I know if I have been charged for the order?
You will receive an order confirmation email.
4.2 What is a pending order?
It means that the order payment has not been made. We only process the order once payment has been received.
4.3 What is a pending order?
It means that the order is in process and has not been shipped.
4.4 An order has been placed. Can I change your shipping address?
You can change your shipping address by emailing service@benehike.com with your order number and correct shipping address.
Normally, if the order has not been shipped, you are free to change the address; If it has been sent, we will contact the shipping company and try to change it, but we cannot guarantee it and it may have an additional cost.
Please make sure the order is placed with the correct shipping address first.
4.5 An order has been placed. Can I exchange the item?
Unfortunately, we cannot exchange the item once the order has been placed.
4.6 An order has been placed. Can I override it?
You can contact our Customer Service to cancel your order. Non-personalized item may be canceled before shipment. Personalized item cannot be canceled once processed.

5. Shipping
5.1 How can I choose my shipping methods?
Shipping methods can be chosen at checkout.
5.2 When will I receive my order?
We will do our best to send your order to you as soon as possible after it has been successfully placed and paid for. Actual delivery time may vary due to items, shipping methods and other factors beyond our control.
Delivery Time = Processing Time + Shipping Time
processing time
Non-customized item: 1-4 business days
Customized item: 4-7 working days
Custom made item: About 15 working days
Delays may occur during our busy season.
Shipping time
Expedited: 3-7 business days;
Free: 7-30 business days (For countries other than the US, Registered Air Mail may take up to 45 business days to arrive due to local dispatch or other reasons.)
5.3 Do you ship to PO Boxes and APO/FPO addresses?
We can ship to PO Boxes and APO/FPO addresses but expedited shipping is not available.

6. Returns
6.1 How to make a return and get a refund?
If you are not satisfied with the item you have purchased, you may return it to Bene Hike for a refund. Please contact our Customer Service at service@benehike.com to obtain the return address.
In order to make the return, please confirm that:
-Items not personalized
-The return request is made within 30 days of the delivery date
-The items to be returned have not been used, are not damaged, have not been worn and are in their original packaging.
-You will pay the return shipping costs.
6.2 How soon will I receive the refund?
If the order is paid through Paypal, it takes 2-3 business days for the money to return to the account in which the order was paid. If paying by credit card, it takes 10-20 business days.

7. Account
7.1 What do I do if I forget my password?
Click the "Forgot Password" link on the "Login" page, we will send you an email with a link to reset your password.

8. What Are The Advantages Of A Roof Top Tent?

The setup is extremely fast and you have way better protection from wind and water/rain. You are off the ground and the temperature is much better in the RTT.  Up in the air camping allows you to get away from the creepy crawlies and the animals that swing around your campsite to say hi at 2:00am.  Ground camping takes some finesse when you have to move rocks, dirt, sand and when the tent is on your vehicle all you have to do is make sure the vehicle is level.  Breakdown is minutes and you are back on the road or trail to your next adventure.

9. Will A Bene Hike Tent Fit My Vehicle?

Great Question and you should always contact the manufacturer information of the vehicle to see what the weight capacity of the rack or Crossbars will hold. Look to see if the vehicle rates the Dynamic Weight Load and all of the Bene Hike tents have their weights and max capacity on the website specification section. If you are mounting on the back of a truck, most Overland racking systems are designed to take a roof top tent.

10. Can The Tents Be Mounted On A Pickup Truck Bed?

All Overland tents require a Tent Rack to mount the tent brackets. Bene Hike® Not Sale Tent Rack.

11. Is Mounting Hardware Included?

No, Bene Hike® Rooftop tents don't include rack and Crossbars.

12. What Kind Of Rack / Crossbars Do I Need?

With their universal mounting system, Bene Hike® rooftop tents can be mounted on most vehicles on the market. They are designed to be mounted on two normal crossbars (not directly on the roof of the car), the same bars you would attach your bike or kayak to.

your roof's dynamic weight limit is and match up to the weight of the tent.

- Our roof top tents are designed to fit on most vehicles with roof racks. The general rule of thumb is to make sure that your rack has a Dynamic Weight Capacity of at least the weight of the tent. This is the weight that the rack can physically carry while the vehicle is in motion. When the tent is in use, the weight of the tent plus the weight of its occupants is effectively dispersed over the entire frame of the vehicle, as well as the tent hinge and ladder, also known as the Static Weight Capacity.

13. What Are The General Maintenance Guidelines?

When you return home from overlanding or camping, you should clean and dry your tent. Also, wash the mattress and cover occasionally (only hang dry the mattress).  Read the basic maintenance guides below.

14. How Should I Clean My Tent?

- Open the tent fully and brush with a hard brush / vacuum all dirt from inside of tent
- Use a mild detergent only.  The mixture is about 1 cup of Lysol all-purpose cleaner to 1 gallon of hot water. Allow the water to cool down a bit and with warm water and a soft to medium brush to clean the fabric as needed.
- Once done cleaning, rinse fabric with warm or cool water of all detergent prior to drying.
- Let it dry under the sun with all windows open. It is important that the tent is completely dry before storage or mildew and mold may occur. This is especially necessary after camping in rain or wet conditions.
- Using a small brush, remove dirt from the zippers. Also, use a silicon spray to keep them lubricated.
- The tents come with a comfortable mattress; it includes a washable cover, so you will not need an air mattress or a cover sheet for it.

15. How Do I Care For Mold And Mildew:

Please note that if moisture or humidity is trapped in the canvas material for a length of time, mold and mildew will start to form. If mold or mildew starts it will stain the canvas and produce a bad odors.  
Don't let it even start. Never put your tent away damp.
In order to handle mold properly, follow these steps:
1. Open the tent up and brush the affected area with a hard bristled brush to get and loose dirt off.
2. Using a Lysol solution of (1 cup Lysol to 1 gallon water), wash the canvas using a sponge and the bristled brush.
3. Rinse the tent off with a solution of - 1 cup lemon juice, 1 cup sea salt, 1 gallon hot water.

4. Once the Lysol solution has been properly washed out, let the tent dry outside for a few hours and feel the tent canvas to make sure it is completely dry.

IMPORTANT NOTE THE TENT MUST BE COMPLETELY DRY BEFORE YOU CLOSE IT UP AND STORE THE TENT.

16. What Do I Need To Do If I Intend To Camp In The Rain Or Snow?

After you have set up, spray the tent with water and allow it to dry completely. This gets the canvas ready due to the water causes the canvas to swell slightly, closing the needle holes where the canvas was stitched. The most effective way to do this is to have the tent out in its first good rain. You only need to do this once.